IT Help Desk Support London

IT support packages

IT Help Desk and Support

CareWare IT Solutions look after computer systems, computer networks and telephone systems so that clients can focus on running their businesses.

Our Approach to IT Support

Using our Solution Stack, we take the hassle out of IT support for our clients and become their trusted and long-term IT support service partner. CareWare’s IT support services are designed for both clients who do not have an in-house IT support department, as well as those that require additional help desk support.

Our IT support packages offer best value, technical excellence and outstanding IT help desk support and response times.

With our IT support contracts, we consult with our clients to understand the exact level of service and react correspondingly to their business needs. From this understanding of your IT support requirements, we put together a bespoke Service Level Agreement which provides you with a guarantee of the response times and service which CareWare IT Solutions has committed to.


Take a look at our support plans for an idea of how we can assist you. Before the commencement of any of our IT support plans, a complete health check is carried out with initial recommendations made.

PLATINUM

Our platinum package entitles you to unlimited on-site support, this means that you can define your support priorities.
  • PC/MAC Support
  • User Software Support
  • Server Hardware
  • Server Software
  • Patch Management
  • Network Devices
  • Backup Administration
  • Disaster Recovery
  • VoIP Server (Mitel/Cisco)
  • VoIP Handset Support
  • Custom Application Management
  • Licence Management
  • Supplier Management
  • IT Policy & Process Management
  • Human Resource Management
  • User Training
  • Unlimited Remote Support

GOLD

Our Gold package entitles you to 25 hours on-site support, up to 2 hours response time and 1 hour to fix your issue as well as coverage for the following areas
  • PC/MAC Support
  • User Software Support
  • Server Hardware
  • Server Software
  • Patch Management
  • Network Devices
  • Backup Administration
  • Disaster Recovery
  • VoIP Server(Mitel/Cisco)
  • VoIP Handset Support
  • Custom Application Management
  • Unlimited Remote Support

SILVER

Our Silver IT support package entitles you to 15 hours on-site support hours, 1 hour response time and 10 hours to fix your issue. Your package includes the following:
  • PC/MAC Support
  • User Software Support
  • Server Hardware
  • Server Software
  • Patch Management
  • Network Devices
  • Backup Administration
  • Unlimited Remote Support

BRONZE

Our Bronze IT support package gives you up to 4 hours response time and 24 hours to fix your issue. These are in addition to the following:

  • PC/MAC Support
  • User Software Support
  • Server Hardware
  • Server Software
  • Patch Management
  • Unlimited Remote Support

Please Note:
An additional charge applies to on-site support hours outside of your monthly package allowance.