Over the years we have worked with many businesses as they have grown and have seen the influence of IT within those businesses grow too. What we noticed was that an approach where IT service providers solely focus on IT from an infrastructure and support perspective doesn’t allow a business to have a true understanding of what IT is doing for their business or what IT could do for their business. Thus IT as an entity may not be considered as an asset to their business.
Through our approach we aim to give your business visibility and understanding of how your IT is currently helping your business in addition to what benefits you can gain in the future. This approach is always in consideration of your businesses aims and objectives.
Using our 5 layer solution stack is how we achieve this:
Strategy – Probably the most important element of our solution stack, your business strategy should define what the business wants from IT. Not considering IT as part of your business strategy will, more often than not, result in the employment of IT with little or no direction. Through consultancy, we show the real returns that you can gain from IT.
Consultancy – It pays to have experts on hand to consult with. Our consultants have a wealth of knowledge that can assist you when looking for off the shelf or bespoke solutions to your IT and business problems.
Resourcing – Whether you have an in-house IT department or need additional assistance with projects, we offer resourcing services ranging from emergency support to additional team members for your peace of mind in a peak period.
Support – We offer a range of support services so you do not need to be IT experts and can focus on your core business. A quick response, high first time fix rate and a friendly face is what you can expect from our support and technical personnel when supporting your users and underlying infrastructure.
Infrastructure – At this layer we consider the physical and logical IT elements within your business, with security at the forefront. We believe your infrastructure should not be IT for IT sake but a business asset that works for you.
Please contact us to find out how the CareWare IT Solution Stack can move you business forward.